Privacy Policy

01Who we are

Chapel Corps is an Austin, Texas–based 501(c)(3) nonprofit organization (EIN 33-1918622) that builds relational resilience and connection for veterans, service members, and military-connected families across Central Texas. In this policy, "Chapel Corps," "we," "us," and "our" refer to Chapel Corps.

This policy applies to www.chapelcorps.org and to information you share with us through the website, by email, by phone, or through our forms. It does not cover websites or services run by other organizations, even if we link to them.

02Information we collect

Information you give us

• Contact form and messages: your name, email address, phone number (if provided), what you're reaching out about, and anything you choose to include in your message.
• Donations: your name, email address, billing address, gift amount and frequency, the fund you choose, and any tribute or dedication details. Payment card or bank details go directly to our payment processor (see Donations).
• Email sign-ups: your email address and, if provided, your name.
• Partnerships and inquiries: your name, organization, role, and contact details when you ask about partnering, volunteering, or serving with us.

Information collected automatically

When you visit our website, our website platform and analytics tools automatically collect certain technical information, such as your IP address, browser and device type, approximate location (city or region), pages you view, how you arrived at our site, and the date and time of your visit. This is collected through cookies and similar technologies (see Cookies & analytics).

Information from others

We receive limited information from our payment processors (such as confirmation that a gift was completed) and may receive information when you interact with us on social media, such as Instagram or LinkedIn, according to your settings on those platforms.

03How we use your information

• To respond to your messages and connect you with the right person on our team
• To process donations, send receipts, and keep the records required for a tax-exempt organization
• To send newsletters and updates you've signed up for
• To explore and manage partnerships with organizations, campuses, and employers
• To understand how our website is used and improve it
• To measure and improve our outreach, including through online advertising
• To protect our website and our community from fraud, spam, and abuse
• To comply with legal obligations

04Donations

Online gifts are processed securely through our website platform, Squarespace, using Stripe or PayPal. Your card or bank account details are sent directly to the payment processor and are never stored by Chapel Corps. We receive your name, contact details, gift amount, and confirmation that the gift went through so we can thank you and send a tax receipt.

Stripe and PayPal handle payment information under their own privacy policies: Stripe Privacy Policy and PayPal Privacy Statement.

05Email updates

If you sign up for our newsletter or updates, we'll use your email address to share news about our work, stories, events, and ways to get involved. We'll only add you to our mailing list when you sign up or give us permission.

You can unsubscribe at any time using the "unsubscribe" link at the bottom of any email, or by emailing connect@chapelcorps.org. If you unsubscribe, we may still send you messages related to a gift you made, such as a receipt.

06Cookies, analytics & advertising

Cookies are small text files stored on your device. We use them, along with similar technologies such as pixels, for the following purposes:

You can also block or delete cookies in your browser settings. If you do, some parts of the site, such as forms or the donation checkout, may not work correctly. Our site does not currently respond to browser "Do Not Track" signals.

07How we share information

We do not sell your personal information. We share it only in these limited situations:

• Service providers that help us operate, such as Squarespace (website, forms, and email), Stripe and PayPal (payments), Google (analytics and spam protection), and Meta (advertising measurement). They may use your information only to provide services to us.
• Within our team, so the right staff member, chaplain, or volunteer can respond to your message.
• With your permission, for example when you ask us to connect you with a partner organization or another resource.
• When required by law, or when we believe in good faith it is necessary to protect someone's safety, respond to legal process, or protect our rights.

08Sensitive information

Please don't send medical, mental health, financial, or other highly sensitive details through our website forms or by email. Those channels are not designed for confidential care conversations. If you'd like to talk with a chaplain, reach out and we'll find a better way to connect.

09Your choices

You can ask us to:

• Tell you what personal information we have about you
• Correct or update your information
• Delete your information, unless we're required to keep it (for example, donation records for tax purposes)
• Stop sending you emails or other communications

To make a request, email connect@chapelcorps.org with the subject "Privacy request." We may need to confirm your identity before acting on it. We aim to respond within 30 days.

10Retention & security

We keep personal information only as long as we need it for the purposes described in this policy. Donation records are kept as long as required for tax and accounting purposes, generally at least seven years. Messages and contact information are kept while we're in touch with you and for a reasonable time afterward. Email subscribers stay on our list until they unsubscribe.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections across our website and trusted, secure payment processors. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

11Children's privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

12Other websites

Our site links to other websites, including the Veterans Crisis Line, partner organizations, and our social media pages. We're not responsible for their privacy practices, so please review their policies when you visit.

13Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. If we make significant changes, we'll post a notice on our website or let you know by email.

14Contact us

Questions about this policy or your information? We're glad to help.